What People Need in the Work Environment
Great managers and leaders understand that the brain works from the bottom up, and, consequently that people operate based on instinct and emotion, as well as rational thought. The only sensible leadership strategy is to accept how people actually are and design systems that support them and maximize their healthy production. So what do people actually need?
Acceptance, coupled with nurturance, allows people to feel emotionally safe and secure in the work environment. People have a dreadful fear of rejection and abandonment. It is simply instinctively wired into people that they are only okay when they are accepted and need not fear rejection. In the workplace this is only partly about the money; it is more about their personal feelings related to the organization as translated through their manager.
When there is safety and security, people have a chance to function at their best. Without it they are anxious, distracted, and not positively attached to the mission of the organization. Providing a nurturing environment is the second key tool for the people side of business.
More about the how and why later.
Tom DeMaio, PhD