Worker Satisfaction and The People Side of Business
A 2010 Conference Board poll of 5000 households found that “only 45 percent of those surveyed say they are satisfied with their jobs, down from 61.1 percent in 1987,” a long term downward trend that “could spell trouble for the overall engagement of U.S. employees and ultimately employee productivity.”
I don’t know about you, but this data is fairly stunning to me. You can blame it on a bad economy or a push for increased productivity. The long and short of it though is that American businesses don’t really know how to work with their employees. And it doesn’t have to be this way.
It’s fundamental: people are the key to a business’s success. You simply can’t have a successful business when employees feel insecure, unappreciated, and unmotivated. Yet, that’s exactly what is occurring as businesses attempt to navigate these challenging economic times. Few leaders understand enough about the way people operate to be effective at engaging more than a fraction of their expertise or their passions at the exact moment when increases in productivity are most crucial.
In essence, these leaders are trying to use a very powerful but complicated tool without an owner’s manual—and the results can jeopardize their bottom line. What they need is a comprehensive framework for understanding and operating their most critical tool.
If you’ve been following this blog you have a glimpse of the six psychological principles necessary to lead and manage people. Getting the best out of your employees, and simultaneously engaging them in a satisfying manner, requires a complex of ideas joined together in a coherent whole.
The current publishing world fosters a “one idea” mentality in business books. Just like in Drive, many current titles in the field attempt to get out one idea that can be quickly and easily digested. Where would W. Edwards Deming be today with his incredible 14 points?
As I continue to review our principles I want to invite you to ask your questions about the people side of business through comments on the blog. I look forward to hearing your thoughts.
Tom DeMaio, PhD