Common Problems that Ruin Emotional Safety and Security at Work
1)Bad attitudes: “My boss is chronically annoyed.” This is how one employee described his boss. He assumed it was because work production was not up to par and he was worried that the blame would eventually be pinned on his tail.
2)Dangers in the physical environment: “They didn’t bother to contain the dust from the construction down the hall; they don’t care about our health.” A worker explained that despite her expressed concerns there was an unwillingness to make sure her area was safe. The episode left her assuming no one cared about her as a person.
3)Judgmental management: “My manager reminds me regularly that I am their difficult employee.” Struggling to improve and succeed, this person kept hearing judgments that effectively told her she would never succeed.
4)Dishonest or disingenuous behaviors: “These people asked for my feedback, but I saw Sally get in trouble when she complained.” All too often management says that things are open and that feedback is desired. Well, not always.
5)Lack of commitment to employee success. “They’ve let me know I am replaceable.” An employee complained about an unnecessary process. The answer she heard was that they could find someone who didn’t mind their processes. She’ll never contribute again.
6)Negativity about employees or others: “I heard my manager talking to another about how she disliked Sally.” From this employee’s point of view it could just as well be her next time the managers chose to be negative about someone. It left her uncomfortable. She even wondered if she should inform her friend Sally.
7)Preoccupation with rules or ways of acting unrelated to outcomes: “There are a bunch of stupid rules here about lunch times, dress, and behavior that have nothing to do with doing my job.” Sometimes management wants to control, thinking that the controls matter. Usually there is too much control.
8)Not appreciating success, because it is expected. “We’ve been pushing and pushing to get things done by the deadline. Will this ever end?” Especially when there is growth, too often more and more is expected. When it is not acknowledged people lose the willingness to continue pushing hard.
There are many ways to ruin the environment that makes it safe and secure for workers to operate at their best. Most of the time the problematic behavior is inadvertent. This can only be prevented by having a clear commitment and vision to creating a healthy, emotionally safe work environment.
Tom DeMaio, PhD