Archive for November, 2011

Safety and Security in the Workplace through Structure

November 14, 2011 Leave a comment

Safety and security in the workplace is usually discussed in terms of the emotional support and protection provided to employees. But there is another component to safety and security often overlooked. People feel safer and more secure when there are clear rules and expectations for performance; that is, when there is a healthy structure.

Healthy structure is about clear rules, roles, rewards, and consequences. Work is a place where employees go to perform a job. They need to know what needs to be accomplished, and how their work integrates with the overall production of the organization. Without structure – think the boring stuff like policies and procedures – people will be hesitant, unsure, and worried about judgment of their work. Rules provide a framework for guiding a person’s sense of how to operate in the environment.

Without a definition of needed organizational outcomes, people have no way to feel successful, accomplished, or motivated for hard work. Goals provide the essential measure for workers to compare their performance and to know that they have done a good job.

One trick to having organizational structure succeed is to have employees participate in building, or modifying, their own structure. It keeps them from feeling controlled and managed in a very negative way. Participation also helps make the structure relevant and efficient for achieving employee outcomes. And, when workers participate, they are more likely to follow and enforce the structure in their small work group. It cuts down on refusals and rebellion, keeping people within safe and productive parameters.

Safety and security is achieved through communal buy-in of the structure. When workers agree that the fundamental structures, like pay policies and organizational procedures, are fair and reasonable, they will maintain a safe and secure work culture. The few people who behave counterproductively will be contained and corrected by the vast majority who respect the structure.

When I was consulting to a facility for troubled kids, a counselor was asked how he was so successful in getting the kids to listen to and obey him. Mickey replied, “You govern by the consent of the governed.” After we finished laughing, we agreed it was too true. Don’t forget, it is the same in your organization, and it makes for a safe and secure environment.

Tom DeMaio, PhD

Talking about Work-Life Balance

So what do you do if your organization isn’t paying attention to the issue of work-life balance and you are working too many hours? This is a real predicament for so many employees, most of whom just endure the trap. After all, everyone needs their job. It puts the bacon on the table.

Remember, your employer may not realize or think they are taking advantage of you. It is just hard for managers to support a work-life balance if it is not driven by organizational leadership. Having people work longer hours does help the bottom line, especially in very difficult financial times. Longer hours makes scheduling complex staff teaming a bit easier, and it definitely helps with meeting deadlines. Managers get promoted and succeed if they get more done with fewer resources.

How do you talk about this subject without being a trouble-maker or risking your job?

• Don’t imply that the boss is intentionally treating you badly or using you. Actually you don’t know and it may just be a “work ethic” in the culture.
• Don’t threaten anything, like leaving or suing.
• Don’t demand, bully, or be defiant.

There are good ways to go about the discussion:

• Do explain that you are committed to the organization and want to succeed in it.
• Do be respectful.
• Do explain that you are having difficulty with the time required to work on the job.
• Do explain that you have personal or family obligations – without mentioning what they are. It is not appropriate for the organization to know or judge a valid use of your personal time. Whether you have an obligation to a family member or not, remember that you have one to yourself.
• Do ask if there is some way to accomplish your job in the time you are paid for.
• Do think about the response you get and say, “I will think about what you have said to me.”

If your employer is willing to work with you, thank them and work earnestly to solve the problem. If your employer is not willing to make a plan with you, tell them you feel that is unfortunate. Keep working hard (“I’ll do the best I can.”)…and start looking for that next job.

Tom DeMaio, PhD