Emotional Safety and the Creation of a Family-Like Work Environment
You have been hearing me talk about emotional safety and security in the work environment as critical to getting the best performance from your employees. Well, one key element to this process is the building of a family-like work environment. What is this? It is the process of creating a workplace where people feel at home; where they are attached to the organization and want to make it succeed.
When we first put our new book, The People Side of Business, out for comment we had a colleague and good friend, Skip, complain about this notion. “I keep telling people in business that the workplace is NOT a family. It is about performance and the mission of the organization.” Well, we actually agreed. The workplace IS about performance and mission. But the best performance comes from people who feel secure in their jobs and where there is a family-like system of caring for employees.
People feel most comfortable in a work culture where they are in concert with the prevailing values. When they “believe” in what their organization stands for, they will contribute fully. When employees believe that the company wants the best for them (as well as the organization), they push themselves to meet goals.
There is just no escaping the fact that humans bring a family lens to groups in which they participate. They see peers as siblings and supervisors as parent figures. Employees want exacting sibling fairness (with rules, pay scales, and overall treatment), and complete support and encouragement from their supervisors (with fair evaluations, individual attention, and personal recognition).
One of the reasons that leaders can have such power is that we humans are wired to look for someone to give us direction. Leadership is not just about visionary acumen, but about people connection such that others will follow. It is our natural instinct to want, respect and appreciate parent figures.
Now, while there are great advantages to understanding family phenomena in the work environment, there are also easy mines to step on. In my coming posts I’ll discuss the implications of the family lens, ways to achieve the family-like atmosphere, and the great value in teaming.
Tom DeMaio, PhD